From broken windows to water leaks, we’re there for you in your time of need.
Our Claims Team is dedicated to guiding you through every step and helping you receive the most effective resolution as quickly as possible.
What Homeowners Insurance Covers
Your homeowners insurance policy helps protect your home and belongings from loss caused by covered perils such as fire, water, theft, and even equipment breakdown and service line damage.
Buying a policy is an important first step, but what actually happens when disaster strikes? Every insurer handles claims a little differently. At Hippo, our goal is to make the process as easy and painless as possible.
Hippo’s Claims Experience
You can file a claim online, through our Hippo Home app, or by calling Hippo’s toll-free claims line at (800) 886-0318.
If you call our claims line, you’ll first speak with a representative who helps you file your claim. From there, our Claims Team will walk you through what to expect. We’ll help you complete forms, document damaged items, and refer you to vetted repair professionals to get your home back in shape and recognize the full benefit of your policy coverage.
Fast Responses
With advancements in technology, claims are assigned to your Hippo adjuster immediately. On average, you can expect a call from your Hippo adjuster within two hours. They’ll review your coverage and answer any questions you have before an investigation into your claim begins.
Using Technology to Speed up Recovery
We work with you to find the best solution to move your claim forward quickly. Hippo offers flexible options, including virtual inspections, on-site inspections, or—if you prefer—we can refer you to a trusted local contractor to inspect and repair your covered damages.
Compassion Comes First
Behind every claim is a personal story. We’ve helped customers recover from the loss of irreplaceable family heirlooms and even assisted families in finding safe boarding for their horses when wildfires threatened their stables. At Hippo, we put empathy first — because every claim is about people, not just property.
What Our Customers Say
“You were so prompt and kind, I never expected such a quick resolution but thankful that it was.”
– Dolly C.
“I can’t put into words to describe the renewed sense of security knowing that my home is now covered for its full value…had it not been for Hippo, I may never have thought to read (in detail) what my previous policy actually covered through a different agency….which turned out to be roughly 80% of my homes value with three times the deductible!”
– Aaron W.
“I love HIPPO and are recommending them to all my family and friends. Thanks more than words can say.”
– Steve C.
“How you train people should be documented in a book for other companies to learn from.”
– Peter C.
“From the moment I filed the claim my Claims Examiner did an outstanding job of guiding me through the claims process. I am sure glad I switched my house and condo insurance to Hippo.”
– Gary M.
Hippo Insurance
We’re here to help — wherever and whenever you need us.
If you’re already a Hippo customer and need to file a claim, call (800) 886-0318.
