We’re Here
to Help
Starting with a dedicated Claims Concierge, vetted partners and trusted industry veterans.
Contact us
to file a claim
We’re here for you 24/7
 
Our
Approach
to Claims
When things happen, the Hippo Claims team takes care of you.
Our team empathizes with what you’re going through and we’ll handle your claim as if it were our own. We’ll provide the guidance and support you need to get you back on your feet as quickly as possible.
If your home is damaged, your insurance policy can help cover the cost of needed repairs and protect your home – that’s what it’s there for.
Our customer’s voice
“When I talked to Hippo, my first call, I felt immediately like they cared about my home like they cared about their own home.”
Cate R. | Hail Storm
“Usually, insurance is a pain. Instead, the Hippo agent walked me through everything that was going to happen, step by step.”
Aaron C. | Water Damage
Claims
Concierge
Claims Concierge
Claims
Concierge
Hippo knows filing a claim is not part of your everyday routine. To help relieve the stress it can cause, we provide an experienced Claims Concierge as your single point of contact from start to finish. Your dedicated Concierge will:
Walk you through the entire process, providing information and answering questions, ensuring you’re updated every step of the way
Assist with others involved, like inspectors and service providers, to help keep the process moving
Support your safety and comfort where we can, from helping coordinate repair services with vetted pros to booking temporary housing
Hippo knows filing a claim is not part of your everyday routine. To help relieve the stress it can cause, we provide an experienced Claims Concierge as your single point of contact from start to finish. Your dedicated Concierge will:
Walk you through the entire process, providing information and answering questions, ensuring you’re updated every step of the way
Assist with others involved, like inspectors and service providers, to help keep the process moving
Support your safety and comfort where we can, from helping coordinate repair services with vetted pros to booking temporary housing
How to File
a Claim
1
Make sure you and your loved ones are safe.
2
Then, gather as much detail as possible for your claim - notes and photos are a great start - and contact us. We’ll walk you through the process and get your paperwork started.
3
Next, we’ll talk about how you can minimize or prevent any further damage. Don’t throw away anything just yet - we might need it for your claim records.
What
Happens
Next?
Hippo carefully manages every step of your claim, following these guidelines along the way.
Hippo may need to take additional time to review, approve or deny your claim, including those related to weather-related catastrophes or other major natural disasters. Also, each claim is unique, including yours. The guidelines here are simply meant to describe the general steps taken; however, the process for your claim may deviate from them. Regardless, we’re here to make your claims process go smoothly with as much transparency as possible.
 
You contact Hippo Claims
We’ll assign a dedicated Claims Concierge to help you right from the start and begin gathering details about your claim.
 
 
Hippo creates a record
of your claim
 
 
Hippo assigns an adjuster
 
 
Hippo schedules an
inspection
 
 
Hippo follows up if anything
more is needed
 
 
Hippo reviews all the
information
 
 
Hippo notifies you if your
claim is approved or denied
 
 
Hippo pays the claim
within 5 days
 
Hippo may need to take additional time to review, approve or deny your claim, including those related to weather-related catastrophes or other major natural disasters. Also, each claim is unique, including yours. The guidelines here are simply meant to describe the general steps taken; however, the process for your claim may deviate from them. Regardless, we’re here to make your claims process go smoothly with as much transparency as possible.
Preferred
Partner
Network
Hippo provides a network of vetted home repair professionals, so we can offer you help, not just with paperwork, but all the way through your claim, connecting you with the right repair people when you need them the most.
Trusted
Reputable contractors who provide quality work and materials
Streamlined
A modernized process with real-time updates to manage repairs efficiently
Reassuring
Enhanced service and warranties from professionals to ensure better outcomes
Preferred
Partner
Network
Hippo provides a network of vetted home repair professionals, so we can offer you help, not just with paperwork, but all the way through your claim, connecting you with the right repair people when you need them the most.
Trusted
Reputable contractors who provide quality work and materials
Streamlined
A modernized process with real-time updates to manage repairs efficiently
Reassuring
Enhanced service and warranties from professionals to ensure better outcomes
Bottom line:
Hippo’s Claims team is here for you. Contact us so we can help.

Any questions?

Ask away—we’re here to help.

Sales

(844) 866-6875 [email protected] We are here from 7 a.m. to 11 p.m. CT, 7 days a week.

Customer Support

(800) 585-0705 [email protected] We are here 24 hours a day, 7 days a week. Translators available. You can also access your policy information and documents anytime from our Customer Portal.

Claims

(855) 999-9746 [email protected] Contact us to file a claim. We’re here 24/7.

Agent Support

(650) 426-0546 [email protected] We are here Monday – Friday, 7 a.m. to 8 p.m. CT

Lender Support

(800) 585-0705, opt #3 [email protected] We are here Monday – Friday, 7 a.m. to 7 p.m. CT

Hippo Home Care

hippohomecare.com Do you have a home repair or maintenance need? Hippo Home Care can help.