We’re Here to Help
Starting with a dedicated Claims Concierge,
vetted partners and trusted industry veterans.
Starting with a dedicated Claims Concierge, vetted partners and trusted industry veterans.
Contact us
to file a claim
Contact us to file a claim
We’re here for you 24/7
Our Approach to Claims
When things happen, the Hippo Claims team takes care of you. Our team empathizes with what you’re going through and we’ll handle your claim as if it were our own. We’ll provide the guidance and support you need to get you back on your feet as quickly as possible.
If your home is damaged, your insurance policy can help cover the cost of needed repairs and protect your home - that’s what it’s there for.
Mary M. | Dallas, TX
 
When we had an issue with our roof, we called Hippo and never had to reach out to them again. They kept in touch with us and processed the claim in a timely manner. We had no issues throughout the process and Hippo is still contacting us to make sure everything is okay. We would definitely recommend Hippo.
Richard B. | Brentwood, CA
 
Hippo’s claims process was quick and easy and the claims concierge kept in constant communication until the claim was closed.
Kimberly H. | St. Charles, M
 
Hippo’s entire claims process is easy and streamlined, and I felt that Hippo was there for me as a homeowner.
Hisae K. | Canoga Park, CA
 
Hippo’s claims concierges were consistently courteous and professional throughout my experience. They supported me through my first time filing a claim and understood my family’s needs.
Sandra F. | Austin, TX
 
Hippo was very easy to work with, handling repairs to our roof quickly so we could get back to our lives. They even came out the next day to pull the tree off the house and dispose of it. Couldn’t have been more relieved!
Mark C. | Rio Linda, CA
 
Hippo’s claims concierges were expedient and professional throughout the claims process. Most insurance companies find every excuse not to help. Not Hippo, you guys were awesome and we are forever grateful.
Syed R. | Elkridge, MD
 
Hippo’s claims process was very easy and efficient. I was surprised how quickly I got the repair check.
Adam P. | San Antonio, TX
 
The claims concierge handling my claim was professional and very comforting, they made the entire process stress free.
 
Claims Concierge
Hippo knows filing a claim is not part of your everyday routine. To help relieve the stress it can cause, we provide an experienced Claims Concierge as your single point of contact from start to finish. Your dedicated Concierge will:
Walk you through the entire process, providing information and answering questions, ensuring you’re updated every step of the way
Assist with others involved, like inspectors and service providers, to help keep the process moving
Support your safety and comfort where we can, from helping coordinate repair services with vetted pros to booking temporary housing
How to
File a Claim
1
Make sure you and your loved ones are safe.
2
Then, gather as much detail as possible for your claim - notes and photos are a great start - and contact us. We’ll walk you through the process and get your paperwork started.
3
Next, we’ll talk about how you can minimize or prevent any further damage. Don’t throw away anything just yet - we might need it for your claim records.
We’re here to make things go as smoothly as possible.
What Happens Next?
Hippo carefully manages every step of your claim, following these guidelines along the way.
Hippo may need to take additional time to review, approve or deny your claim, including those related to weather-related catastrophes or other major natural disasters. Also, each claim is unique, including yours. The guidelines here are simply meant to describe the general steps taken; however, the process for your claim may deviate from them. Regardless, we’re here to make your claims process go smoothly with as much transparency as possible.
 
You contact Hippo Claims
We’ll assign a dedicated Claims Concierge to help you right from the start and begin gathering details about your claim.
 
 
Hippo creates a record of your claim
We’ll send you what’s called a First Notice of Loss Acknowledgment (FNOL). It’s the initial report that starts the formal process of your claim.
 
 
Hippo assigns an adjuster
Your dedicated Claims Concierge will assign an adjuster to your claim.
 
 
Hippo schedules an inspection
We’ll schedule an inspection with you and the adjuster or one of our preferred partners to visit your property, review the loss and gather information.
 
 
Hippo follows up if anything more is needed
This could be things like photos, receipts, police reports or certificates.
 
 
Hippo reviews all the information
The adjuster reviews information gathered from the inspection and explains coverage and next steps.
 
 
Hippo notifies you if your claim is approved or denied
If you believe we missed something, we want you to send us additional information so we can take another look.
 
 
Hippo pays the claim quickly
If the claim is approved, Hippo will make payment as quickly as possible, helping you get things back to normal.
 
Hippo may need to take additional time to review, approve or deny your claim, including those related to weather-related catastrophes or other major natural disasters. Also, each claim is unique, including yours. The guidelines here are simply meant to describe the general steps taken; however, the process for your claim may deviate from them. Regardless, we’re here to make your claims process go smoothly with as much transparency as possible.
Preferred
Partner
Network
Hippo provides a network of vetted home repair professionals, so we can offer you help, not just with paperwork, but all the way through your claim, connecting you with the right repair people when you need them the most.
Trusted
Reputable contractors who provide quality work and materials
Streamlined
A modernized process with real-time updates to manage repairs efficiently
Reassuring
Enhanced service and warranties from professionals to ensure better outcomes
Bottom line:
Hippo’s Claims team is here for you.
Contact us so we can help.
Bottom line:
Hippo’s Claims team is here for you. Contact us so we can help.