Protect yourself from fraud and recover smart
Not all door-to-door contractors are scammers, but many scammers work from door to door.
How to protect yourself
First, talk to your home insurance company
If you are insured, your insurance company is your most reliable source for repair assistance.
If contractors knock, be wary
The best contractors usually do not go door-to-door...scammers do. Seek a list of reliable contractors from your insurance company, or search online for highly rated local services.
Do your research
Check for reviews and ratings of contractors online or even getting references from past customers. See resources below.
Ask to see a license and proof of insurance
If the contractor is not insured, you could be liable for accidents on your property. If you are hiring the kind of worker who must be licensed by the state (such as an electrician), contact the licensing agency to check the person's credentials and inquire about complaints. See resources below.
Be careful about prepayment
Never pay the full amount upfront and don’t make final payment until the work is completed to your satisfaction. Door-to-door scammers will often ask for payment in advance, and then disappear without starting or completing the job.
Protect your personal information
Do not share any personal information (such as a social security number) until you are certain you are working with a reputable company. If you are asked to sign a credit check application, read the form carefully and make sure it does not bind you to anything
Get more than one estimate
Don't be pushed into signing a contract or paying upfront. Take your time, do your research, no matter how urgent your repairs may be.
Useful Resources
The Texas Department of Licensing and Regulation (TDLR)
Use the state database of licensed and insured contractors to find safe contractors
National Center for Disaster Fraud
This hotline serves as a national 911 for disaster fraud.
Look up businesses, report scams, and find out more about “storm chasers”
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BBB.org - Look up online marketplace business profiles, file a complaint, or write a customer review.
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BBB.org Scam Tracker - Use the Better Business Bureau’s scam tracker to research and report scams.
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BBB Tip: Protect yourself from “storm chasers” after a natural disaster
Texas Attorney General - Information on disaster scams
When a natural emergency takes place, consumers should be on the lookout for scams including price-gouging, fly-by-night door-to-door contractors, and bogus charities.
Hippo Home Care can help
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